High speed free wifi can be used in the entire building. There is no personal computer rental available.

We do not provide breakfast and dinner in La Viola. However, at the bar Lounge on the 3rd floor, we offer craft beer, whiskey, brandy, sake, shochu, plum wine, soft drinks, coffee / tea, sweets, snacks, ice cream (Haagen Dazs), instant noodles for hotel guests In addition, bread is served every morning for free.

Delivery is available. Please inform the front desk of your estimated arrival time before using the delivery service. The guest has to be responsible for all delivery costs. Room charges are not supported.

We strictly prohibit smoking inside the Hotel. Outside the terrace on the 3rd floor lounge is the only space for smoking.

Under the Pharmacy Law in Japan, pharmaceuticals cannot be provided. Please preper yourself or we will introduce hospitals and pharmacies around the hotel at the front desk. Please remind that you will not be purchase depending on the time and day.

Staff in the hotel stay full-time and provides 24 hours customer support. If you do not feel well, we will ask you about the symptoms and condition, and then refer you to the hospital nearby and arrange them. When you need an ambulance, our staff will respond promptly.

There is no rental service for portalble wifi. Please prepare yourself in advance before your travel.

Shampoo, conditioner, shower gel, body lotion, soap (above, ELLE spa), Toothbrush with paste, shaver, hair brush, shower cap, etule cotton / cotton set, bath salt, Bathrobe, slippers, laundry bag, shoe spatula, clothes brush, 3way charger (microUSB, USB Type-C, Lightning), La Viola dedicated smartphone (Android), USB-powered makeup mirror, holistic cure dryer.
* Items available on request: Facial roller, ultrasonic vibration type hot and cold facial device, Holistic cure curling iron.

We do not have any extra bed.

Laundry service is not provided. There is a laundrette available near La Viola.

Pets are not allowed in the hotel except for guide dogs. If you are traveling with pets, we can help you to find a suitable hotel if needed.

There is no parking at La Viola. We will help you to find coin-operated parking nearby.

There are 2 stores (Seven-Eleven and Family Mart) within 5-mins walk. 24-hour supermarket, a drug store, and a 100-yen shop (Daiso) are within 7mins walk.

Please send it to the following address and make sure to specify THE DATE of your stay,THE BOOKING NAME and NUMBER on shipping slip. We ask you to arrange your luggage arrives on your arrival date or the day before.
La Viola 138 Takamiya Omiyacho, Shimogyo-ku, Kyoto 600-8387, TEL: 075-366-3009

We keep your luggage before check-n and after check-out for free. Please make sure to come back the hotel by

If you arrive before 3 pm, we keep your luggage and store them into your room after finishing room cleaning.